After reading this you will be signed in, and you will know which fix to try if access fails.
Signing in now
Useful when you open the site on a phone or laptop and need the same route in.
The Sign in button opens the login form, whether you use a laptop, the mobile browser or the iOS or Android app. Look for it before anything else. A common mistake is searching the cashier for it, because the cashier handles payments, not access.
The first field on the form asks for the email address you used at registration. Enter that address exactly, because one wrong letter or an old work address will not match the account. Check spelling and any spaces before you go on.
The second field on the form takes the password you chose when you registered. Capitals and stray spaces often cause the mismatch. An autofill can also drop in an old password saved in your browser, so clear it before you retry. For a forgotten password, use the reset link on the form.
First visit
Register once, then pick the welcome offer in the cashier when you make your first deposit.
New players
176% Match up to A$1,470 + 97 free spins
On your first deposit from A$9, pick this offer in the cashier. The 176% match tops out at A$1,470 and runs 19 days with 38x wagering.
Claim bonus18+ · Gambling can be addictive, so play within limits you have set for yourself.
Weekend players
25 bonus spins
Each weekend, a deposit from A$18 unlocks 25 free spins. Wagering is 38x and the spins stay valid for 7 days.
Claim bonus18+ · Gambling can be addictive, so play within limits you have set for yourself.
Regular players
14% · Welcome bonus up to A$390
Each week, 14% of your net losses comes back as cashback, capped at A$390. Wagering on the cashback is 5x, and it is paid weekly.
Claim offer18+ · Gambling can be addictive, so play within limits you have set for yourself.
Stuck at the login
After this, you will spot which snag you have and what to try before contacting us.
The login form fills itself with a password you changed some time ago, so the sign-in keeps getting refused. Your browser saved the old one during an earlier visit. You can confirm it when the email field is right but the password the browser filled is the one you have since replaced.
The sign-in form shows the email you typed, and a stray space, capital letter or dash is easy to miss. A keyboard set to another language can change the @ sign or swap letters, so the address never matches. Read the address field slowly before you press the button, and the mismatch usually shows.
A notice in the account says some areas are on hold while your documents are checked. The hold is part of the process rather than a fault, and it lifts when the review is complete. Identity documents are checked at the latest before the first withdrawal, so the hold often shows up there first.
Two fixes
Most people worry the phone sign-in is a different account or breaks halfway through.
The sign-in page in your phone's browser is the same page you see on a computer, so the account you already have opens there without any setup. Nothing needs installing and nothing needs pairing. Scroll down until the form sits in view, and check that the address bar shows the site you came from before you start. Once you are through, your account stays the same on whichever screen you use.
The page freezes, or the session drops back to the start, when the signal weakens. Switch between Wi-Fi and mobile data, then reload in a fresh tab. Make sure the phone's date and time are set automatically, because a wrong clock can stop a secure page from loading. If a blank screen keeps coming back, clear the browser's saved data for the site and start again from the top of the sign-in page.
Talk to us
Live chat is open around the clock, so it is the quickest route when the login screen keeps refusing you. Email works better when the problem has run for a while and needs a written record. Use the address [email protected] for that, and keep the subject line short.
Live chat suits access problems that happen right now. It is quick for checking your registered email or spotting a notice on the account. Keep the device and browser you are using at hand.
Email to [email protected] suits detailed cases where a written trail helps. Put your registered email address, the step where it fails, and the date and time of your attempt. Never send your password in the message.
Before you contact support, have your registered email and a note of which step fails. Write down the wording on screen and the time you tried. Keep a list of the fixes you already tried, so nobody repeats them.
This guide settles how a locked account is recovered, how long verification takes, and how to keep your session safe.
The login screen carries a reset link for anyone who cannot recall the password. Click it, and the site sends a recovery link to the email address on your account, so keep that inbox close while you work through it. Open the link on the device you plan to use, then follow the prompts to choose a new password. Once you are back in, verification asks for photo ID, proof of address and an image of the payment card you use. The document check runs for up to 9 hours, so send clear files in one go rather than piecemeal. If the recovery email never shows up, check your spam folder before contacting support. That way the review can finish without a second round.
The account page is only as private as the device showing it, so a shared computer or a borrowed phone is the risk to watch. Anyone who opens the browser after you can see your balance, history and withdrawals. Sign out before you step away, especially on library or family computers, and close the window when you finish. Clearing browser data may also end the session, which matters on machines you do not own. Change your password as soon as you suspect someone else knows it, and choose one you have not used elsewhere. The operator never asks for your password in chat or email, so treat any such request as a scam. Joefortune Casino Ltd. holds licence MGA/B2C/448/2018 from the Malta Gaming Authority, which is the body to check.
The cashier screen shows the withdrawal range, which runs from A$21 up to A$52,700. Before any payout leaves the site, the account must be verified, since identity documents are checked at the latest before your first withdrawal. That check is the reason a payout can wait, even when the balance is ready. Sign-in ties the request to the right person, so the payout goes where the verified details say. Card payouts can take 61 hours to arrive, so send the request early if the money is needed soon. Treat verification as the step that unlocks payouts, and finish it before a withdrawal is needed. Plan the amount around that range before you submit.
The limits panel in your account holds the tools that cap spending and time on the site. Deposit limits set how much can go in, while loss limits stop play once a set amount has been lost. Session reminders flag how long you have been playing, and reality checks prompt you to pause and review your activity. Self-exclusion lives in the same area, and the minimum period on BetStop, the national register run by the Australian Government, is 3 months and cannot be shortened. The National Gambling Helpline on 1800 858 858 runs 24 hours a day and offers free counselling. Set the controls early, not in the middle of a heavy session, and revisit them whenever your plans change.
The login form may return without warning, which is unsettling when you were in the middle of a game. The usual suspects are a dropped connection, a browser that was cleared, or a device that went to sleep. Reload the page, then sign in again with the same details. If the session keeps dropping on one device, try another browser or the mobile browser before you assume the account is at fault. Live chat is open around the clock, and email at [email protected] works for anything that needs a written trail. Give the agent the time of the drop and the device you used, which helps them trace the problem. A written record also matters if the same thing happens twice.
At the Login Screen
The worry that a failing login means something is wrong with your account, cleared up before you sign in
One email address and one password carry you from the browser on your desktop to the app on your phone, and the account area opens with the same balance, history and limits waiting on both. Nothing has to be set up twice. Each player is allowed one account only, so keep the same login rather than opening a second one — duplicates are closed when they are found.
The Malta Gaming Authority licenses the operation under MGA/B2C/448/2018, issued to Joefortune Casino Ltd., company number C-52451 (Malta), with the registered address at Level 4, Portomaso, Sliema. That licence is why the login page, the cashier and the game rules carry a consistent set of terms, and why payouts run through a supervised operator. Because the regulator is European, the licence number is the detail worth checking against the page footer.
Identity documents are checked at the latest before the first withdrawal, so a fresh account can play without an upload. A photo ID, proof of address and an image of any payment card used all go through the same check, which takes around nine hours. Getting them in early means the cashier asks you for nothing later, and a name that matches the details you registered with is the thing that keeps the review short.
Every detail typed into the login form travels over a 256-bit TLS connection, the same standard banks use, so the email address and password are scrambled in transit. The site will never message you asking for the password, and no member of staff needs it to help you. Treat any request for it, by chat, email or phone, as someone else's and leave the conversation.
Apps for iOS and Android sit alongside the mobile browser, and all three open the same account, so nothing needs a separate sign-up. A saved password in the phone's browser or app keeps the form short once you have signed in on that handset. On a shared or borrowed phone, leave the box unticked and sign out from the account menu when you are done, then change the password if the phone was someone else's.
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